Book a session
Share a scheduler.
Inbox & MessagingStay connected.
Stay connected.
Keep coaching.
Messages, texts, announcements, and branded email. Reach athletes and families from one place.
The right message. The right channel.A quick reply.
A quick reply.
Or an update for everyone.
Choose how you reach people based on what you need to say.
For the everyday conversationKeep the coaching
Keep the coaching
close.
Personal feedback and replies, right in the athlete’s app or portal.
Two-way conversations · No additional messaging costEXAMPLE · IN-APP MESSAGE
A little guidance goes a long way.
How did today’s practice feel?
Much better! Can you send that warm-up again?
Absolutely. Here’s the video to revisit.
For time-sensitive updatesReach their phone.
Reach their phone.
Keep things moving.
Send a text when plans change. Athletes and parents can reply by SMS.
SMS setup required · Outgoing credits applyEXAMPLE · TEXT MESSAGE
A change of plans, handled.
Quick update: today’s session starts at 5:30. Same location!
Thanks for letting us know. See you then!
For the whole groupOne update.
One update.
Everyone in the loop.
Broadcast important news through email and an app notification.
One-way in CoachIQ · Email replies go to your reply-to addressEXAMPLE · ANNOUNCEMENT
Your week in training.
Next week’s sessions are ready to book. Check the schedule and choose your time.
Email App notification
For a more personal follow-upYour message.
Your message.
Your branding.
Write a formatted email with a subject, your logo, and a design that feels like your business.
Blank, Branded, or Spotlight designsEXAMPLE · BRANDED EMAIL
YOUR TRAINING BUSINESS
A great start.
Thanks for joining us today. Here’s what we’ll focus on in your next session.
Keep building. We’re with you.Less sorting. More connecting.The right people.
The right people.
A clearer inbox.
Training groupParentsStaff
Choose your audience
Select individuals or use tags and roles to reach a group.
AllUnreadSearch
Find the conversation
Filter unread messages or search for a person.
OpenArchiveAutomated
Keep things organized
Archive older threads while keeping their history.
A few practical detailsBefore you
Before you
hit send.
Choose the channel that fits your conversation.
How do athletes and parents receive reminders?+
In-App messages are available through the app or Athlete Portal; SMS reaches a phone number, and email recipients do not need the app. Session reminders go to connected parents as well as the athlete; for a managed child without a login, the parent is the reachable recipient. A parent connected to two children can receive both children's reminders from one account. Set timing and the delivery channel on each Scheduler. Identical reminders to the same person for the same occurrence are deduplicated, but separate reminder rules or automations can still send separate messages. Check family connections and configure Session reminders.
Does SMS cost extra?+
Yes. SMS requires setup, a valid recipient phone number, and available SMS credits for outgoing texts. Incoming replies are free. In-App messaging has no additional messaging cost. See SMS setup and delivery requirements.
Can people reply to an announcement?+
Announcements are one-way in the CoachIQ Inbox. Replies to the email version go to your configured reply-to address.
Can I send messages to a training group?+
Yes. Use tags to select a group of recipients, or choose people individually. Recipient selection also supports roles.
Can I send branded emails?+
Yes. Choose Email from Create New, then use a Blank, Branded, or Spotlight design. Customize the logo, colors, header, and footer. This sends email directly; it is not a mailing-list or open-tracking tool.
Keep your people connected
Better conversations.
Better conversations.
More time to coach.
See how messaging fits into your coaching business.
