Legal

CoachIQ Terms of Service

Effective date: September 14, 2026 for accounts created on or after that date, and October 14, 2026 for accounts created before it. Prior versions are available on request at legal@coachiq.io. Version: 2.0

Plain-language summary

This summary is for convenience. The full terms below control. - CoachIQ is software that helps you run your coaching business: website, scheduling, payments, messaging, athlete portal, and automations. You are the business. We are the tool. - You own your data and your content. We get a limited license to host and display it so the product works. - Your athletes and their families are your customers, not ours. You are responsible for your relationship with them, including refunds, consents, and how you use their information. - Payments run through a Stripe account in your name. Stripe's fee and our platform fee come out of each transaction. Chargebacks and refunds are yours. - Subscriptions renew automatically until you cancel. Cancel any time by emailing support@coachiq.io. Cancellation takes effect at the end of the current billing period. - Disputes go to individual arbitration, not court, with a small claims exception.

1. Who we are and what these Terms cover

1.1 Parties. These Terms of Service ("Terms") are a binding agreement between AthleticOutlook, Inc., a Delaware corporation doing business as CoachIQ ("CoachIQ," "we," "us"), and the coach, coaching business, or training facility that creates an account ("Customer," "you"). If you accept these Terms on behalf of a business, you represent that you have authority to bind it, and "you" means that business. 1.2 The Service. "Service" means everything we provide to you: the CoachIQ web application, our native and white-label mobile applications, the websites, booking pages, checkout pages, and athlete portals we host for you (including on custom domains), our APIs and integrations, our messaging tools, our AI-assisted features, and the done-for-you services we call Power-Ups. 1.3 Related documents. The following are part of these Terms: our Privacy Policy (coachiq.io/privacy), the Athlete & Parent Terms (coachiq.io/athlete-terms), your order form, quote, or in-app plan selection ("Order"), and any Power-Up statement of work. If an Order conflicts with these Terms, the Order controls for that Order only. 1.4 Acceptance. You accept these Terms by clicking to accept them, by signing an Order that references them, or by creating an account or using the Service.

2. Eligibility and your account

2.1 You must be 18 and using the Service for a business purpose. The Service is not offered to consumers for personal use. 2.2 Authorized Users. You may give access to your employees, contractors, and coaches ("Authorized Users") up to any seat limit in your Order. You are responsible for everything Authorized Users do in your account. Athletes and parents who use your athlete portal are "End Users," not Authorized Users, and are governed by the Athlete & Parent Terms. 2.3 Account security. Keep credentials confidential and tell us right away at security@coachiq.io if you suspect unauthorized access. We are not responsible for losses caused by someone using your credentials. 2.4 Accurate information. Keep your business, contact, tax, and payout information accurate. We rely on it for billing, payouts, and notices. 2.5 Account ownership disputes. If people disagree about who controls a Customer account, we may ask for documents and will decide in good faith who the account belongs to. Our decision is final as between the claimants unless a court orders otherwise.

3. Subscriptions, fees, and billing

3.1 Plans and fees. Fees are stated in your Order or, if none, on coachiq.io/pricing at the time you subscribe. If your pricing differs from the pricing page, your Order or account record controls. Fees exclude taxes. 3.2 Automatic renewal. Your subscription renews automatically at the end of each billing period and we charge your payment method on file at the then-current rate until you cancel. 3.3 How to cancel. Cancel at any time by emailing support@coachiq.io. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not prorate partial periods. 3.4 Refunds. If you are a new Customer and cancel within 30 days of your first subscription payment, we will refund that payment. Setup, onboarding, migration, and Power-Up fees are not refundable once work has begun. Otherwise fees are non-refundable except where the law requires. We may refuse refunds to anyone who abuses this policy. 3.5 Price changes. We will give at least 30 days' notice by email before a price increase takes effect on your next renewal. If you do not want the new price, cancel before the renewal. 3.6 Late or failed payment. If a charge fails, we may retry it. If your account is unpaid 10 days after we notify you, we may suspend it, and if it is unpaid for 60 days, we may terminate it. You are responsible for our reasonable collection costs. 3.7 Taxes. You are responsible for sales, use, and similar taxes on your subscription, except taxes on our income. Where we are required to collect tax, we will add it to your invoice.

4. CoachIQ Payments

4.1 Stripe Connect. Payments from your athletes and their families are processed by Stripe through a Stripe connected account in your name. By using CoachIQ Payments you agree to the Stripe Connected Account Agreement, including the Stripe Terms of Service (stripe.com/connect-account/legal), and you authorize us to share your information with Stripe and to act as your platform in Stripe. 4.2 Fees on transactions. Each transaction is subject to Stripe's processing fee and CoachIQ's platform fee. The fees that apply to you are the ones in your Order or as otherwise agreed with you; standard rates are on coachiq.io/pricing. Fees are deducted before payout. We may change our platform fee on 30 days' notice. 4.3 Payouts. Stripe pays out to your bank account on the schedule shown in your Stripe dashboard. We do not hold your funds. Stripe may delay, hold, or reverse payouts under its own terms, and we may instruct Stripe to hold funds where we reasonably suspect fraud, a breach of these Terms, or a legal requirement. 4.4 You are the merchant. You sell coaching services to your athletes. You set your prices, packages, cancellation rules, session expiry, and refund policy, and you must disclose them to your athletes before purchase. Refunds to athletes are between you and them and come out of your balance or bank account. 4.5 Chargebacks and disputes. You are responsible for chargebacks, disputes, and reversals on your transactions, including the related fees. 4.6 Prohibited businesses and uses. You may not use CoachIQ Payments for anything on Stripe's restricted businesses list, for anything other than coaching, training, and closely related goods and services, or to process payments on behalf of a third party. 4.7 Taxes on your sales. You are responsible for determining, collecting, and remitting any tax on what you sell to your athletes. We provide tools, not tax advice. 4.8 Prepaid sessions and packages. If you sell prepaid packages, credits, or memberships, you are responsible for complying with the laws that apply to prepaid services and gift cards in your jurisdiction, including expiry and refund rules.

5. Power-Ups and done-for-you services

5.1 What they are. Power-Ups are services we perform for you, such as paid advertising, appointment setting, website build-out, white-label apps, migration, and custom integrations. Each is described in your Order or statement of work. 5.2 No performance guarantee. We will perform Power-Ups with reasonable skill and care. We do not guarantee leads, bookings, revenue, ad performance, search rankings, or any business outcome. 5.3 Ad spend and accounts. For advertising Power-Ups, you pay the advertising platform directly unless your Order says otherwise. Ad accounts, pixels, and business pages you provide remain yours, and we access them only as your agent to perform the service. You are responsible for ad content complying with platform policies and law, including content we draft, once you have had a reasonable chance to review it. 5.4 Appointment setting. For appointment-setting Power-Ups, we contact leads and athletes in your name using your brand and phone numbers. You are responsible for having the consents in Section 8. We may decline to contact anyone, and we may stop if complaints or carrier flags exceed our thresholds. 5.5 White-label app. We build and publish a mobile app under your brand to the Apple App Store and Google Play using developer accounts you own. You are responsible for those accounts, their fees, and compliance with Apple's and Google's terms, and you authorize us to act as your agent to submit and manage the app. App store availability depends on Apple's and Google's review. When your subscription ends, the app stops working with the Service, and you may keep or remove the listing as you choose. 5.6 Term and cancellation. Power-Ups renew and cancel like subscriptions under Section 3 unless the Order says otherwise. Work completed before cancellation is not refundable. 5.7 Deliverables. On full payment, you own the final deliverables we create specifically for you (website copy, creative, design files), excluding our pre-existing materials, templates, code, and tools, which we license to you for use with the Service.

6. Websites, booking pages, and custom domains

6.1 Your site. We host a public website, booking pages, and checkout pages for your business. You are responsible for their content, including compliance with consumer protection, advertising, accessibility, and privacy laws that apply to your business. 6.2 Custom domains. You buy and own your domain and connect it to the Service, and you are responsible for registration and renewal fees. Where we hold a domain for you, we will transfer it to you on request, and you are responsible for fees from the date of transfer. 6.3 Takedown. We may remove or disable any site or content that we reasonably believe is unlawful, infringing, deceptive, harmful, or in breach of these Terms, and will tell you when we do unless the law prevents it. 6.4 Attribution. Hosted sites and athlete portals display a small "Powered by CoachIQ" attribution. 6.5 After termination. Your hosted site, booking pages, and athlete portal go offline when your subscription ends. Point your domain elsewhere before then. 6.6 CoachIQ directory. We may list your public business information in a CoachIQ directory or marketplace that helps athletes and families find coaches. Listings never include athlete data or non-public information. Email support@coachiq.io to be removed.

7. Customer Data, privacy, and security

7.1 Definitions. "Customer Data" means everything you and your End Users put into the Service: athlete and family records, schedules, payment records, messages, videos, notes, and your site content. "Usage Data" means technical and analytics information about how the Service is used that does not identify an individual athlete or family. 7.2 You own Customer Data. We claim no ownership. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and back up Customer Data solely to provide, secure, support, and improve the Service, to comply with law, and as you otherwise instruct. This license ends when we delete Customer Data under Section 7.8, except for archival copies we must keep by law. 7.3 Our roles. For Customer Data about your athletes and families, you are the controller (or "business") and we are your processor (or "service provider"). We process Customer Data only on your documented instructions, which include these Terms and your use of the Service, and not for our own purposes except as this Section allows. If you are in the European Economic Area or the United Kingdom, we will sign a data processing addendum, including standard contractual clauses, on request. 7.4 Your responsibilities. You are responsible for having a lawful basis and any required consents and notices for the Customer Data you collect, especially data about minors and health or injury information. You will not upload data you are not permitted to share with us, and you will not use the Service to collect Social Security numbers, full payment card numbers outside Stripe's checkout, or medical records subject to HIPAA. 7.5 Minors. The Service is not directed to children under 13, and no one under 13 may create an account or use the Service directly. Profiles for athletes under 18 must be created by you or by a parent or guardian, not by the athlete. You will not permit or ask a child under 13 to submit information to the Service directly, and you are responsible for obtaining any parental consent the law requires for the athlete information you collect. CoachIQ handles that information on your behalf and does not knowingly collect personal information directly from children under 13. If you learn that a child under 13 has used the Service directly, tell us at privacy@coachiq.io and we will remove the account. 7.6 Security. We maintain administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, use, alteration, and loss. If we confirm a breach of security that affects your Customer Data, we will notify you without undue delay, and in any case within 72 hours of confirming it, and give you the information you reasonably need to meet your own notice obligations. 7.7 Subprocessors. We use third-party providers to run the Service (hosting, payments, messaging, email, analytics, AI models). We remain responsible for them. 7.8 Export and deletion. During your subscription, and for 30 days after it ends, you may request a copy of your Customer Data by emailing support@coachiq.io, and we will provide it in a machine-readable format within a reasonable time. Beginning 30 days after termination we will delete or de-identify Customer Data within 90 days, except records we must keep for tax, payments, legal, or security reasons, which we keep only as long as required. 7.9 Usage Data and improvement. We may use Usage Data and de-identified, aggregated data to operate, secure, benchmark, and improve the Service, including to develop and evaluate AI-assisted features. We will not use identifiable Customer Data to train models that are used for anyone other than you without your consent. 7.10 Legal requests. If we receive a legal demand for Customer Data we will notify you unless prohibited and will disclose only what we are required to.

8. Messaging and communications compliance

8.1 Your messages, your consent. The Service lets you send email, SMS, push, and in-app messages to athletes and families, including automated reminders and marketing. You are the sender. You must have the consent the law requires before messaging anyone, including prior express written consent for marketing texts, and you must honor opt-outs immediately. 8.2 Carrier rules. SMS is delivered through third-party carriers and providers with their own registration requirements, content rules, and volume limits. You agree to give us accurate business information where registration is required, to follow the content rules we publish, and to accept that carriers may filter or block messages outside our control. 8.3 What we may do. We may add compliance text to messages (such as opt-out instructions), throttle volume, and suspend messaging for your account immediately and without prior notice if we believe your messaging puts the platform, other customers, or our provider relationships at risk. We will tell you afterward. 8.4 Our messages to you. We will send you service and account messages by email or in the product. You consent to receive them electronically and agree they satisfy any requirement that a notice be in writing. You can opt out of our marketing messages at any time, but not service messages.

9. Intellectual property

9.1 Ours. We own the Service, including software, design, templates, documentation, our marks, and all improvements to them. You get a limited, non-exclusive, non-transferable license to use the Service for your business during your subscription under these Terms. You will not copy, modify, reverse engineer, resell, or build a competing product using the Service, remove our notices, or use automated tools to scrape it. 9.2 Yours. You own your content, brand, and Customer Data. You grant us a license to use your name, logo, and marks to provide the Service (for example on your site, in your white-label app, and in app store listings) and, only with your prior written permission, to identify you as a customer in our marketing. 9.3 Feedback. If you give us ideas or suggestions, we may use them without obligation to you, and you assign us any rights in them. 9.4 Copyright complaints (DMCA). We respond to notices of alleged copyright infringement under 17 U.S.C. § 512. Send notices to our designated agent: DMCA Agent, AthleticOutlook, Inc., 2664 Flower Fields Way, Carlsbad, CA 92010, legal@coachiq.io. Your notice must include the elements required by § 512(c)(3). We will forward the notice to the poster, who may send a counter-notice under § 512(g). We terminate repeat infringers. Misrepresentation in a notice carries liability under § 512(f). 9.5 Trademark complaints. Send trademark complaints to the same agent with a description of the mark, registration number if any, jurisdiction, goods or services, and the basis of the claim.

10. Acceptable use

You will not, and will not allow anyone using your account to: - (a) break the law, commit fraud, or infringe anyone's rights; - (b) upload malware or interfere with the Service or others' use of it; - (c) send spam or unsolicited messages, or message anyone without the required consent; - (d) harvest data about other CoachIQ customers or their athletes; - (e) post content that is defamatory, obscene, pornographic, hateful, harassing, or that sexualizes or endangers minors; - (f) impersonate CoachIQ, its staff, or anyone else; - (g) use the Service to build or benchmark a competing product; - (h) share a single Customer account across unrelated businesses, or resell access; - (i) use CoachIQ Payments for anything outside Section 4.6; - (j) use AI-assisted features to produce content that violates this Section or to make automated decisions about individuals that have legal effects. We may investigate suspected violations, remove content, suspend features, or terminate under Section 13.

11. AI-assisted features

11.1 What they are. Some features use machine learning or large language models to draft messages, summarize activity, suggest schedules, or automate follow-up ("AI Features"). 11.2 Outputs. AI Features can be wrong, incomplete, or biased. You are responsible for reviewing outputs before relying on them or sending them to anyone, and for any message or action taken through your account. AI Features are not professional, medical, legal, or coaching advice. 11.3 Third-party models. AI Features may use third-party model providers as subprocessors. We do not permit them to use your Customer Data to train models for anyone other than you. 11.4 Your own AI account. Some features let you connect your own AI provider account. If you do, your agreement with that provider governs what they do with what you send. We make no representations about it, and you are responsible for what data you send through your own account and for having the rights to send it.

12. Third-party services

The Service depends on third parties including payment processors, messaging and email providers, app stores, advertising platforms, and hosting providers. Their terms apply to your use of their services through CoachIQ, and we are not responsible for their acts, outages, or policy changes. If you connect an integration, you authorize us to exchange data with it on your behalf.

13. Term, suspension, and termination

13.1 Term. These Terms start when you accept them and continue while you have an account. 13.2 Termination by you. Cancel under Section 3.3. You may delete your account at any time after cancellation takes effect. 13.3 Suspension by us. We may suspend all or part of the Service immediately if you are in material breach, if your account is unpaid under Section 3.6, if we reasonably believe your use creates security, legal, or reputational risk to us or others, or if a payment processor, carrier, or app store requires it. We will tell you and work with you to restore access. 13.4 Termination by us. We may terminate for material breach not cured within 15 days of notice, immediately for breaches that cannot be cured or that involve fraud, illegality, or harm to minors, or for convenience on 60 days' notice with a prorated refund of prepaid fees for the unused period. 13.5 Effect. On termination your license ends, your hosted sites and apps go offline, and Section 7.8 governs your data. Sections that by their nature should survive (payment obligations, ownership, disclaimers, liability limits, indemnities, dispute resolution) survive.

14. Warranties and disclaimers

14.1 Ours. We warrant that we will provide the Service with reasonable skill and care and will not materially reduce its core functionality during a paid term. Your sole remedy for breach of this warranty is for us to fix the problem or, if we cannot, to let you cancel with a prorated refund. 14.2 Yours. You warrant that you have the right to enter these Terms, that your content and Customer Data do not infringe or violate anyone's rights or the law, that you have the consents described in Sections 7 and 8, and that the information you give us is accurate. 14.3 Disclaimer. EXCEPT AS STATED IN 14.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL NOT BE LOST, OR THAT ANY POWER-UP WILL PRODUCE ANY RESULT. WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF YOUR ATHLETES, THEIR FAMILIES, OR OTHER CUSTOMERS.

15. Limitation of liability

15.1 No indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. 15.2 Cap. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE SUBSCRIPTION AND POWER-UP FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. PLATFORM FEES ON TRANSACTIONS AND AMOUNTS PASSED THROUGH TO PAYMENT PROCESSORS OR ADVERTISING PLATFORMS DO NOT COUNT TOWARD THE CAP. 15.3 Exceptions. The exclusions and cap do not apply to a party's indemnification obligations, to your payment obligations, to either party's gross negligence, willful misconduct, or fraud, or to liability that cannot be limited by law. 15.4 Time to bring claims. Any claim must be brought within one year after it arises, or it is barred, unless the law does not permit that limit.

16. Indemnification

16.1 By you. You will defend and indemnify CoachIQ and its officers, directors, employees, and agents against third-party claims, and resulting damages, costs, and reasonable attorneys' fees, arising from: your Customer Data or content; your relationship with your athletes and their families, including refunds, injuries, and disputes; your messaging and marketing; your breach of these Terms or of law; and your use of Power-Up deliverables after delivery. 16.2 By us. We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes a U.S. patent, copyright, or trademark or misappropriates a trade secret. We may modify or replace the Service to avoid infringement or, if we cannot, terminate and refund prepaid fees for the unused period. This does not cover claims arising from your content, your combinations with other products, or your breach. 16.3 Process. The indemnified party must give prompt notice, allow the indemnifying party to control the defense, and cooperate reasonably. The indemnifying party may not settle in a way that admits fault for, or imposes obligations on, the indemnified party without its consent.

17. Dispute resolution and arbitration

PLEASE READ THIS SECTION. IT REQUIRES INDIVIDUAL ARBITRATION AND WAIVES JURY TRIALS AND CLASS ACTIONS. 17.1 Informal resolution first. Before starting arbitration, the party with a claim must send a written Notice of Dispute to the other (to us at legal@coachiq.io and the address in Section 19.7) describing the claim and the relief sought. The parties will try in good faith to resolve it within 60 days. Either party may request a phone or video conference during that period. 17.2 Arbitration. If not resolved, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (or Consumer Rules if the AAA determines they apply), before one arbitrator. The Federal Arbitration Act governs this Section. The arbitrator may award any relief a court could award to the individual party, and the award may be entered in any court with jurisdiction. Arbitration will be by video conference or written submissions unless the arbitrator finds an in-person hearing is necessary, in which case it will be in San Diego County, California. 17.3 Exceptions. Either party may bring an individual action in small claims court, seek emergency injunctive relief in court to protect intellectual property, data security, or confidential information, or bring claims of infringement or misappropriation of its intellectual property in court. 17.4 Class action waiver. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, consolidated, or representative proceeding, and the arbitrator may not consolidate claims of different Customers. If this waiver is found unenforceable as to a particular claim, that claim will be heard in court under Section 17.6, and the rest of this Section still applies. 17.5 Mass arbitration. If 25 or more similar demands are filed by or with the help of the same counsel or organization, the parties agree to batch them in groups of up to 50, arbitrate one bellwether batch at a time, and toll all deadlines for the rest. 17.6 Courts. Where a dispute may be brought in court under this Section, the state and federal courts in San Diego County, California have exclusive jurisdiction, and the parties consent to it and waive jury trial to the extent permitted. 17.7 Confidentiality and survival. Arbitration proceedings and awards are confidential except as needed to enforce them. This Section survives termination. 17.8 Opt-out. You may opt out of arbitration by emailing legal@coachiq.io within 30 days of first accepting these Terms with your account name and a clear statement that you opt out. Opting out of arbitration does not affect any other part of these Terms.

18. Changes to these Terms

We may update these Terms. For material changes we will post the new version with a new effective date at least 30 days before it takes effect and give notice in the product or on our website; we may also email your account owner. If you do not agree, cancel before the effective date. Continued use after the effective date means you accept the change. Non-material changes take effect when posted. Prior versions are available on request.

19. General

19.1 Governing law. California law governs, without regard to conflict-of-laws rules, and the Federal Arbitration Act governs Section 17. 19.2 Assignment. You may not assign these Terms without our written consent, except to a successor of your whole business who accepts them. We may assign them in connection with a merger, acquisition, or sale of assets, or to an affiliate, on notice to you. 19.3 Export and sanctions. You represent that you are not on any U.S. government restricted-party list and will not use the Service in violation of U.S. export or sanctions law. 19.4 Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including carrier and platform outages, though this does not excuse payment. 19.5 Independent parties. We are independent contractors. Nothing creates a partnership, agency, or employment relationship, and we are not the employer of your coaches or a party to your agreements with athletes. 19.6 Entire agreement; severability; waiver. These Terms, your Orders, and the documents in Section 1.3 are the entire agreement and replace prior terms, including the Terms of Use dated January 20, 2018. If any provision is unenforceable it will be modified to the minimum extent necessary and the rest remains in effect. A failure to enforce is not a waiver. Headings are for convenience. 19.7 Notices and contact. Legal notices to us go to legal@coachiq.io and to AthleticOutlook, Inc., 2664 Flower Fields Way, Carlsbad, CA 92010. Notices to you go to the account owner's email on file. Support: support@coachiq.io. Copyright © 2026 AthleticOutlook, Inc. All rights reserved. CoachIQ is a trademark of AthleticOutlook, Inc.